At House of Shiroz, we are committed to providing you with premium quality products and a delightful shopping experience. If for any reason you are not entirely satisfied with your purchase, our Refund and Return Policy ensures that your concerns are addressed promptly and fairly.
Please read the following guidelines to understand our process:
1. Eligibility for Returns
- Items are eligible for return or exchange within 7 days of receiving your order.
- Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Customized or personalized items are not eligible for returns or refunds.
2. Return Process
- Initiate a return within 7 days of receiving your order. Kindly provide your order number and reason for the return.
- Once your return is approved, you will receive a return authorization and detailed instructions on how to send your item(s) back.
- Please note that you are responsible for the shipping costs of returning the item unless it is due to a manufacturing defect or error on our part.
4. Refunds
- Once your returned item has been inspected and approved, we will process your refund within 7-10 business days.
- Refunds will be issued in the original form of payment used at the time of purchase.
- Please note that shipping fees are non-refundable unless the return is due to a defect or mistake on our part.
5. Exchanges
- If you wish to exchange an item for a different size or color, please contact our customer service within the return window. We will facilitate the exchange depending on stock availability.
- Exchanges are processed once we have received and inspected the original item.
6. Damaged or Defective Products
- If you receive a damaged or defective item, please notify us immediately with detailed photos of the defect. We will either replace the item or issue a full refund, including shipping costs.
7. International Returns
- For international orders, customers are responsible for return shipping costs, customs duties, and any other charges incurred during the return process.
8. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please email us at customersupport@houseofshiroz.com. We are here to assist you!